Social media allows brands to communicate with new ways and on new levels with their customers. Facebook for example allows you to create a brand presence in a social space, allowing fans a deeper connection with the brand than ever before.
However, this new opportunity also brings with it challenges. What if fans of your brand speak more than one language and live in more than one country? Obviously you can’t communicate with people in a language they don’t speak, and also, it’s difficult to be relevant to users when you are trying to talk to users of multiple territories at once. View full article »





