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The evolution of Social Business Strategy: How the customer took control of the conversation

Marketing underwent a massive shift in the last half century, with traditional methods of mass marketing moving to more niche strategies, targeting small groups or even individuals. The change came about as companies were able to learn more about their customers; improvements in technology meant they were able to gather huge amounts of transactional data and use this information to target relevant marketing material to their customers. (more…)

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Does Mainstream Media get Twitter? The Express clearly don’t

The Expresses confuses following for followers.Not a day goes past without some mainstream media post about Twitter. It really is the poster child for social media. But, how many people in mainstream media really get it? As in enough to know the difference between the number of people a user follower, and the number or people that follow that user? (more…)

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Social Media shifts from Tactics to Strategy

Marketing Sherpa has released a report titled “2010 Social Media Marketing Benchmark report” which details the importance of strategy in social media marketing.

It demonstrates that we are shifting phase in the social media marketing roll out, from the trial phase, where companies dip their toes in the social media ocean, to the strategic phase, where companies begin to integrate social media into to their core business. It is important to note that in the trial phase, companies are concerned with learning what works, largely by trial and error. As we move in to the strategic phase the focus shifts to proving the value of social media activity through quantifiable ROI, among other success measures. (more…)

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Facebook beginning to look like Big Brother

facebook-small-logo-thumb-360x360-75537-thumb-300x300-78195In their increasing attempt to dominate the social space Facebook has announced drastic changes to the privacy controls of a person’s profile and content. In short, Facebook wants you to share your content with everyone.

One of the reasons that Facebook has proved popular was that it was a walled community. It was a place for you and your friends, not the strange guy who lives down the road. Facebook has been continually opening itself up, and in the process been alienating users. (more…)

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Social Media Platforms and how to use them

Here’s a very brief guide to social media platforms and how they are used for traffic generation and social branding. It’s based on my previous post, but has a more updated model. Let me know your thoughts, still a work in progress.


View more presentations from Mike Phillips.
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Social Media Platforms Landscape Venn Diagram

The social media landscape is vast, with different tools and platforms offering different services. Each of these platforms can be used in different ways by brands, so to simplify thing I’ve created this Venn diagram to show how the different platforms fit together. You can see a bigger version by clicking the image.

Social Media Platforms Landscape

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19% of tweets are brand mentions

Case studies abound about how twitter can be used for sales, and there are various studies about the demographics that use Twitter. However, there is little in the way of research about what users tweet about, and if brands have a place on the social network. That is until now. A study, which looked at roughly 150,000 tweets, examined how users were talking about brands using micro-blogging platforms such as Twitter. The paper, published by Prof Jansen at Penn State University, reveals that 19% of tweets are brands mentions. (more…)

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And now you know!

The fourth video in the ever popular “Did you know?” series. Lots of interesting facts and figures to show quite how things are changing: