Category: Blog


Channels are important, but they should never be the starting point

We live in the age of the buzz word. One week it’s engagement this, the next it’s social currency that. And as much as I love a good buzzword, with a constant stream of new mots du jour it’s easy to forget what is really important when it comes to creativity. The idea, the piece of content, it’s all just STUFF. When all is said and done we are all content producers. We are all just making stuff.

Whether it is a social media campaign, a digital banner campaign, a series of TV adverts or print billboards, at the end of the day it is content. Content that conveys a particular idea. And when delivering these campaigns the idea should always come first.

An idea is channel agnostic. It’s a thought, a feeling, something that makes you stop, think, laugh, or cry. At the very beginning, before we think of channels or executions we need to think of the idea. What do we want people to think, feel and do when they see (or hear or experience) our idea? Why are we doing it? We need to base our creativity in strategic thinking, in finding ideas that a relevant and right, that are meaningful.

It’s only once we have these answers that we should think about what is the best medium to tell people our idea. Will the idea be best conveyed through an engagement piece encouraging user participation and content generation, or perhaps a highly targeted digital banner campaign?

There are obviously channels that are more appropriate for certain ideas: certain elements are going to be best conveyed through video, other will get more impact with a print campaign. A lot of thinking needs to go into getting the channels right, but this comes after we’ve got the idea.

Channels are important, but they should never be the starting point.

For many brands social media is still a relatively new concept, and something that their campaigns must have; falling into the “everyone else is doing it” trap. And so they turn to their agencies to give them “some social media”. There are two problems with this. View full article »

There is this feeling that in order to convince people you know what you are talking about, you need to make common sense sound complicated, by wrapping up seemingly simple concepts in obscure jargon. It’s got to the point where any randomly selected impressive sounding words put together in a sentence are being passed off as “strategy.” View full article »

It’s scary but there are countless numbers of people working in social media, be it specialist social media agencies, digital pr agencies or traditional marketing agencies that clearly have no clue social media. And the reason is mind numbingly obvious, the reason they have no idea what they’re doing is because they aren’t active users themselves. It’s no surprise that people that don’t actively participate in social media struggle to come up with ways to engage users, or worse, do things that make active users cringe in disbelief. View full article »

Separate territory fan pages are a bad idea for your brand

Social media allows brands to communicate with new ways and on new levels with their customers. Facebook for example allows you to create a brand presence in a social space, allowing fans a deeper connection with the brand than ever before.

However, this new opportunity also brings with it challenges. What if fans of your brand speak more than one language and live in more than one country? Obviously you can’t communicate with people in a language they don’t speak, and also, it’s difficult to be relevant to users when you are trying to talk to users of multiple territories at once. View full article »

Followers and fans are just useless numbers

numbersI don’t care that your Twitter profile has thousands of followers or if your Facebook fan page has thousands of fans. Until you can show the value of those users they are just meaningless numbers.

Social media marketing is full of metrics that can impress clients such as follower count, but until they are put in context they mean absolutely nothing. If your Twitter account has 1000 followers that may seem good, but when you some research and find that all of your competitors have at least 3,000 followers, the sheen wears off. View full article »

The Psychology of Social Currency

Social currency is a term that is gaining popularity in the social media community, but as a concept it is not a new idea. Social currency simply refers to the value that information has when it is shared between individuals, something has a good social currency if people want to continue to share it. View full article »

Having a social media campaign is a stupid idea

Social media is no longer new territory. Gone are the days where we are impressed by a brand interacting with users in social spaces. Social Media is tried and tested, with case studies from Starbucks, Dell, Wallmart and many other huge brand names.

Now attempting to create a social media campaign is outdated. Now is the age of integration. Creating any element of a campaign in isolation is not only the sign of a poor strategy, but it’s a wasted opportunity.

Social media should now be considered in the brainstorming sessions of fully integrated campaigns, and no longer reserved just for seeding or tacked on to the end of a larger campaign.

Just like any other medium, social media works better as part of a fully integrated offline and online strategic approach to campaigns, with each element complimenting and amplifying each other.

Just having a Twitter a page doesn’t cut it anymore. Having an isolated social media campaign is a stupid idea.

How to not act like a dick in Social Media

A handy set of guidelines to help to navigate the social media ocean without being a dick

IKEA takes on the election candidates in kitchen form

IkeaVery nice concept from IKEA taking advantage of the hype of the general election, showing their taking on the candidates in kitchen form, with a great follow through call to action to use their kitchen designer so you can create your own. View full article »

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